Scalefest policies

Scalefest policies

Terms & Conditions for Scalefest Tickets and ticket-holders

The following are the rules and terms that govern Scalefest tickets. 


Scalefest will only offer a refund if the Scalefest event is unreasonably rescheduled or cancelled, or to the extent otherwise required by law. Scalefest will not offer a refund if you change your mind or for any other personal circumstances. 

If Scalefest is cancelled, rescheduled, relocated or to any other extent required by law, all liability is limited to the amount for which the Scalefest ticket was purchased (including any fees or charges). Proof of purchase will be required for any refund. Unless required by law, Scalefest will not be liable for any other losses incurred by you as a result of Scalefest being cancelled, rescheduled or relocated, including any travel and accommodation expenses. 

Conditions of Entry 

If you arrive after the start of the event, you will still be able to attend Scalefest, however, you may be missing out on parts of the event. You may be denied entry into or removed from Scalefest where Scalefest has reasonable grounds to do so, such as if you are intoxicated or under the influence of illicit drugs, or if you are inappropriately attired or adversely affect the enjoyment of other attendees of Scalefest. 

Collection and Delivery of Tickets 

Tickets are only valid if they are purchased through the Scalefest website. You must allow adequate time for registration emails to arrive and be sure to check your spam folder. 

Tickets are valid for the ticket holder only. Name changes on tickets are allowable up to 48 hours prior the start of the event. You must contact [email protected] to request a name change on a ticket. 

Scalefest reserves the right to charge an additional $100 administration fee where registrations change significantly from time of original booking.

Pricing and Payment 

All event ticket prices are quoted in US Dollars, and excludes fees that are calculated on a per transaction basis. Per transaction fees are added to the final total of your order. 

Your ticket confirmation email is also an invoice. Bookings are subject to availability. 

Lost or Stolen Tickets 

Where tickets are lost, stolen, misplaced or destroyed, Scalefest may charge an administrative fee to issue a replacement and may require proof of identity and purchase, prior to issuing a replacement. 

In the event that your Scalefest ticket is duplicated, Scalefest reserves the right to request proof of identity and/or proof of purchase. Duplicate ticket holders will be refused entry to Scalefest. 

Limitation of Liability 

To the extent permitted by New South Wales and Australian federal law, Scalefest is not liable for any loss, damages, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at Scalefest. Where liability cannot be excluded or modified by law, the liability of Scalefest is limited to the minimum permitted by law. 


You enter Scalefest at your own risk and understand that attendance at Scalefest could include risk of injury or damage or loss of property. By attending Scalefest you accept the risk of damage and loss (including property damage/loss, personal injury, consequential and economic damages) however so arising. All advice provided at Scalefest is of a general nature and may or may not be suitable to your business and your personal circumstance. You should always seek a professional opinion before acting on any advice. 


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Where your data is sent

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Refund Policy

In the event that you are unable to attend Scalefest, a credit will be available to be used for any future Scalefest tickets (within the next 24 months period). This postponement of attendance must be made no later than 7 days prior to the event or program. Cancellation less than 7 days prior or non–attendance to the event, regardless of the reason, leads to forfeiture of your ticket.

If the event is cancelled or postponed your ticket is automatically valid for the new date.

All refunds must be approved by Scalefest prior to being confirmed and will be on a case-by-case basis. All refunds will not include the booking fee paid upon purchase. If you have any questions about our refund policy, please email [email protected]